Caveat Emptor unfortunately. I was all in on eWallet on the recommendation of a friend, enjoying the synchronization between PocketPC, iPhone, and Windows PC for the last year or so. I had to pay for each one, I think with a package deal for PocketPC/PC. It seemed like a lot for a utility, but it was highly-rated and seemed best able to meet my needs.
You should know the Mac and web clients have been promised for years, and there are lots of good free solutions on the web side they need to compete with now.
Today I went to synchronize my iPhone to my PC, and was told the versions were incompatible. It turns out there was a major version upgrade across all platforms.
Now like many folks I would think, I take all free iPhone app software upgrades/updates, period. I just select update all and truck on. iLiumSoft took advantage of that pattern to whack us with a forced upgrade on the PC platform for $10. That’s right, you update your iPhone for free without even thinking about it, and then are held ransom when you go back to your PC. I should note that there is a 30 day trial of the new PC software, so you could do the synch, and then manually export every bit of info by hand out of eWallet, and then dump them. I paid them their ransom to give me time to survey the market again, but I am not a happy customer.
2 comments:
Hi - I'm actually from Ilium Software. My name is Marc Tassin and I'm the senior product manager.
I'm afraid you may have misunderstood the upgrade requirements. There is no cost to upgrade. eWallet 6.2 is free to users of eWallet 6.X and allows you to sync your iPhone 7.0 version with no upgrade at all.
Now don't get me wrong - I think the upgrade to eWallet 7.0 on desktop is a great choice - the improvements are pretty great - but if you don't want to upgrade you don't need to.
We really are a company that is trying to treat our customers right. If you run into something that looks like we're trying to scam you, it's probably a misunderstanding! Just send us an email and we'll help to make it right.
That includes this time - if you really didn't want to upgrade just email us - we'll get you a refund and tell you how to use eWallet 6.2.
I will try to get a hold of Marc and see where the misunderstanding is. I will also search their website for 6.2.
If I messed up I will be glad to issue a retraction right here. It seems pretty clearcut. I tried to sync and get a message that said something about needing an upgrade. I went to their website and the upgrade available is 7.0 and it was not free to me. But let's get the whole story if we can.
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